Refund policy

Returns & Refunds

At Bua Ireland, we want you to be completely happy with your purchase. Due to the personal-use nature of our haircare products, we are unable to accept returns of products that have been opened or used, for hygiene reasons.

If you wish to return an unopened product, please contact us within 14 days of receiving your order at lois@buaireland.com. The product must be unused, unopened and in its original packaging and condition.

To request a return, please email us with your order number and the reason for your return. We will provide you with instructions on how to return your item. Please do not send an item back without contacting us first.

Please note that you are responsible for the cost of returning an item unless the item is faulty, damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your product arrives damaged, defective or you have received the wrong item, please contact us at lois@buaireland.com as soon as possible, including your order number and photographs of the issue.

We will review the issue and, where appropriate, arrange a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

This returns policy does not affect your statutory rights under applicable consumer law.