Terms of Service

Last updated: 30 September 2026

Welcome to Bua Ireland.

These Terms of Service ("Terms") apply to your use of the Bua Ireland website and to purchases made through our online store.

In these Terms, "Bua Ireland", "Bua", "we", "us" and "our" refer to Bua Ireland. "You" and "your" refer to the person using our website or purchasing our products.

By using our website or placing an order with us, you agree to these Terms. Please read them carefully before using our website or placing an order.

These Terms should be read together with our Privacy Policy and Returns & Refunds Policy, both of which can be found on our website.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK or Irish/EU consumer law.

1. About Bua Ireland

Bua Ireland is a Northern Ireland-based haircare brand selling haircare products and accessories online to customers in the United Kingdom and Republic of Ireland.

Our contact email is:

lois@buaireland.com

For privacy enquiries, please refer to our Privacy Policy, which can be found on our website.

2. Using our website

You may use our website for lawful purposes only.

You must not use our website:

• For any unlawful or fraudulent purpose

• To attempt to gain unauthorised access to our website, systems or customer accounts

• To interfere with the operation or security of our website

• To introduce viruses, malware or other harmful material

• To copy, reproduce or exploit our website or its content for commercial purposes without our written permission

• To impersonate another person or provide false or misleading information

• To use automated systems to access, scrape or collect information from our website in a way that interferes with its operation

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our website, business, customers or other users.

3. Customer accounts

You may create an account on our website or choose to check out as a guest.

If you create an account, you are responsible for keeping your login details secure and for ensuring that the information associated with your account remains accurate and up to date.

You must not allow another person to use your account where doing so would compromise the security of your account.

If you believe that your account has been accessed without your permission, please contact us as soon as possible.

4. Our products

We make reasonable efforts to ensure that product descriptions, photographs and other information on our website are accurate and up to date.

However, colours and the appearance of products may vary slightly depending on your device, screen settings and other technical factors.

Product availability may change from time to time. We reserve the right to discontinue a product or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights. Products supplied to consumers must comply with applicable consumer law, including requirements relating to satisfactory quality, conformity with the contract and being as described.

5. Placing an order

When you place an order through our website, you are making an offer to purchase the products in your order.

Once you submit your order, you will receive an order confirmation acknowledging that we have received it. This does not necessarily mean that your order has been accepted.

A contract between you and Bua Ireland is formed when we confirm that your order has been accepted and the products have been dispatched, unless otherwise stated.

We may need to cancel an order in limited circumstances, for example where:

• A product is unavailable

• There is an obvious pricing or product description error

• We suspect fraudulent or unauthorised activity

• We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after you have paid, we will refund the amount you paid for the cancelled order using your original payment method.

Nothing in this section limits your statutory rights.

6. Prices

All prices displayed on our website are shown in the currency stated at checkout.

The total price payable for your order, including applicable delivery charges, will be shown before you complete your purchase.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error before your order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel your order.

Promotional offers may be subject to additional terms, which will be displayed alongside the relevant promotion.

7. Payment

We accept the payment methods displayed at checkout, which may include Shopify Payments, Apple Pay and Google Pay.

Payment must be successfully authorised before your order can be processed.

By placing an order, you confirm that you are authorised to use the payment method provided.

Payment information is processed through the relevant payment provider. Further information about how payment and personal information is handled is available in our Privacy Policy, which can be found on our website.

8. Delivery

We currently use Royal Mail and other delivery services where necessary to deliver orders.

Available delivery options, estimated delivery times and delivery charges will be displayed at checkout.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including postal delays, severe weather, strikes, customs procedures or other events affecting delivery networks.

We will nevertheless comply with our legal obligations regarding delivery times and your rights where goods are not delivered as agreed.

If your order does not arrive within the expected delivery period, please contact us at lois@buaireland.com so that we can investigate.

9. Risk and responsibility for goods

For consumer purchases, responsibility for the goods will pass to you when the goods come into your physical possession or the possession of a person you have identified to receive them, other than a carrier offered by us.

Nothing in these Terms limits your statutory rights relating to delivery, faulty goods, goods that are not as described or other consumer protections.

10. Returns and cancellations

Our Returns & Refunds Policy explains how to request a return and refund. The Returns & Refunds Policy can be found on our website.

As a customer purchasing online, you may have a statutory right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.

Certain products may be excluded from the statutory cancellation right where the law permits, including products that are unsuitable for return for health or hygiene reasons once they have been unsealed.

This does not affect your statutory rights if a product is faulty, defective or not as described.

For full information about returns, cancellations and refunds, please refer to the Returns & Refunds Policy available on our website.

11. Faulty, damaged or incorrect products

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, faulty or different from the product you ordered, please contact us at lois@buaireland.com as soon as reasonably possible.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

We will not ask you to waive or give up any statutory consumer rights.

12. Intellectual property

All content on the Bua Ireland website, including our brand name, logo, product names, designs, photographs, graphics, text, videos and other materials, belongs to Bua Ireland or is used with permission from the relevant rights holder.

You may access and use our website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Bua Ireland and our logos, product names and associated branding may be protected by intellectual property rights. You may not use these without our permission.

13. Product reviews and customer content

Where our website allows customers to submit reviews or other content, you must ensure that anything you submit:

• Is truthful and based on your genuine experience

• Does not contain unlawful, threatening, abusive, defamatory or discriminatory material

• Does not infringe another person's intellectual property or privacy rights

• Does not contain viruses, malicious code or other harmful material

• Does not falsely represent another person or business

By submitting a review or other content to Bua, you give us permission to display and use that content for the purposes of operating, promoting and improving our business and products, subject to applicable law.

We may remove content that we reasonably believe breaches these Terms or applicable law.

We will not present a review as genuine customer feedback if we know it is not genuine.

14. Third-party websites and services

Our website may contain links to third-party websites or services, including social media platforms, payment providers and other external services.

These websites and services are operated independently from Bua Ireland and may have their own terms and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.

15. Shopify

Our online store is hosted and powered by Shopify.

However, when you purchase products through our website, the contract for the sale of those products is between you and Bua Ireland.

Shopify provides the technology that enables us to operate our online store but is not the seller of Bua Ireland products.

16. Website availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, secure or free from errors.

We may temporarily suspend or restrict access to our website where necessary for maintenance, security, updates or other operational reasons.

17. Our liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Breach of your statutory consumer rights

• Faulty products where liability cannot lawfully be excluded

• Any other liability that cannot legally be excluded or limited

Subject to the above, and to the extent permitted by law, we will not be responsible for losses that are not reasonably foreseeable or that arise from your misuse of our website or products.

Nothing in these Terms affects any rights or remedies available to you under applicable consumer protection law.

18. Events outside our control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These circumstances may include, for example, severe weather, natural disasters, strikes, transport disruption, internet or telecommunications failures, government action, civil emergencies or other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

19. Privacy

Our Privacy Policy explains how we collect, use, store and protect your personal information.

The Privacy Policy can be found on our website.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

20. Governing law and consumer rights

These Terms are governed by the laws applicable in Northern Ireland.

If you are a consumer living in the Republic of Ireland or another jurisdiction where mandatory consumer protection laws apply, nothing in these Terms is intended to remove or restrict any mandatory rights or protections that apply to you.

You may have rights under the laws of the country in which you live that cannot be excluded by contract.

Nothing in these Terms prevents you from exercising any statutory rights available to you.

21. Complaints

If you have a question, concern or complaint about an order or our services, please contact us first at:

lois@buaireland.com

We will aim to respond to your complaint and work with you to resolve the issue.

22. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will always be published on our website with the date it was last updated.

Changes will not affect rights that you have already acquired under an existing contract unless permitted by law.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

24. Entire agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies or terms expressly referred to at checkout, form the terms governing your use of our website and purchases from Bua Ireland.

The Privacy Policy and Returns & Refunds Policy can be found on our website.

Where there is a conflict between these Terms and mandatory consumer protection law, the applicable consumer protection law will prevail.

25. Contact us

If you have any questions about these Terms or an order, please contact:

Bua Ireland
Email: lois@buaireland.com