Shipping Policy

Last updated: 30 September 2026

At Bua Ireland, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

Bua Ireland is based in Northern Ireland and currently delivers to customers in the United Kingdom and Republic of Ireland.

1. Order processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or UK public holidays. Orders placed during these periods will be processed on the next available working day.

During busy periods, including product launches, sales, Christmas and other promotional periods, processing times may be slightly longer. If there is a significant delay, we will communicate this where reasonably possible.

Once your order has been dispatched, you will receive a dispatch confirmation email where tracking information is available.

2. Delivery within the United Kingdom

We currently deliver orders within the United Kingdom using Royal Mail and other reputable delivery services where necessary.

Available delivery options, delivery charges and estimated delivery times will be displayed at checkout before you complete your purchase.

Estimated delivery times begin once your order has been dispatched and are not guaranteed delivery dates.

Delivery may take longer during particularly busy periods or where there are circumstances outside our reasonable control.

3. Delivery to the Republic of Ireland

We currently deliver to customers in the Republic of Ireland.

Available delivery options, delivery charges and estimated delivery times will be displayed at checkout before you complete your purchase.

Orders sent from Northern Ireland to the Republic of Ireland may be subject to applicable customs, tax or other import requirements depending on the circumstances of the order and any changes to applicable legislation.

Where additional charges are legally applicable, responsibility for those charges will be determined in accordance with applicable law.

Bua Ireland will provide any information or documentation reasonably required from us to support the delivery and customs process.

4. Delivery charges

Delivery charges will be clearly displayed at checkout before you complete your purchase.

Delivery charges may vary depending on your delivery location, the delivery service selected and the size or weight of your order.

From time to time, we may offer free delivery promotions. Any conditions attached to a free delivery offer will be displayed alongside the relevant promotion.

5. Tracking

Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.

Tracking information is provided by the relevant delivery provider and may not become active immediately after dispatch.

Please allow reasonable time for tracking information to update before contacting us about the progress of your delivery.

6. Delivery times

Any delivery times displayed on our website or at checkout are estimates only unless we expressly state otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Postal or courier delays

• Severe weather

• Strikes or industrial action

• Public holidays

• Customs procedures

• Transport disruption

• Incorrect or incomplete delivery information

• Events affecting delivery networks

We will comply with our legal obligations regarding delivery times and your rights where goods are not delivered as agreed.

7. Delivery address

Please ensure that your delivery address and contact information are correct before completing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.

If you notice that you have entered an incorrect delivery address, please contact us as soon as possible at lois@buaireland.com.

We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. Missed deliveries

If you are not available when delivery is attempted, the delivery provider may leave your order in a safe place, with a neighbour, at a collection point or make another delivery attempt, depending on the service used and the options available.

Please follow any instructions provided by the delivery provider.

If your order is returned to us because it could not be delivered due to an issue with the delivery address, repeated failed delivery attempts or failure to collect the parcel, please contact us at lois@buaireland.com.

Any further delivery arrangements will be discussed with you and may be subject to additional delivery charges where permitted by law.

9. Orders that appear to be delayed or lost

If your order has not arrived within the expected delivery period, please contact us at lois@buaireland.com so that we can investigate with the relevant delivery provider.

Please do not assume that an order is lost solely because the tracking information has not updated for a short period.

Where an order is confirmed as lost or has not arrived within the legally applicable delivery period, we will work with you to resolve the issue in accordance with your statutory rights and applicable consumer law.

10. Damaged deliveries

Please check your parcel and product when it arrives.

If your parcel appears to have been damaged during delivery, please contact us at lois@buaireland.com as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs of the packaging and/or damaged product to help us investigate the issue with the delivery provider.

Nothing in this section limits your statutory rights in relation to damaged, faulty or defective goods.

11. Incorrect or missing items

If you receive an incorrect product or an item is missing from your order, please contact us at lois@buaireland.com as soon as reasonably possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.

12. Delivery responsibility

For consumer purchases, responsibility for the goods will generally pass to you when the goods come into your physical possession or the possession of a person you have identified to receive them, other than a carrier offered by us.

Nothing in this Shipping Policy affects your statutory rights under applicable consumer protection law.

13. Delivery restrictions

We currently aim to deliver to addresses within the United Kingdom and Republic of Ireland.

If we introduce delivery to additional countries in the future, the available countries, delivery options, charges and any applicable requirements will be displayed on our website or at checkout.

We reserve the right to refuse or restrict delivery to certain locations where this is reasonably necessary due to legal, logistical, security or other legitimate reasons.

14. Contact us

If you have any questions about delivery or your order, please contact us:

Bua Ireland
Email: lois@buaireland.com

We will be happy to help with any delivery queries and will aim to resolve issues as quickly as reasonably possible.

This Shipping Policy should be read together with our Terms of Service, Returns & Refunds Policy and Privacy Policy, all of which can be found on our website.